The Mystery of Missing Calls: Android Not Receiving Calls from One Person

Why Android Not Receiving Calls from One Person?

The issue of Android not receiving calls from a specific contact can be frustrating. While Android smartphones generally excel in connectivity, call-related issues can be confusing and even disruptive. If you’re missing calls from one person only, and your device otherwise seems fine, there might be a few hidden causes. In this article, we’ll walk you through potential reasons, troubleshooting tips, and solutions to resolve this issue.

Understanding the Mystery of Android Not Receiving Calls

There are several potential reasons why your Android device might not receive calls from a specific person. It could stem from settings, network problems, or even issues on the caller’s end. We’ll examine each potential cause in detail so you can better understand what might be going on with your device and how to address it.

Common Causes of Android Not Receiving Calls from One Person

Here are some common reasons why this problem may occur:

• Blocked Number: Sometimes, contacts get blocked unintentionally. A blocked number would explain why you’re not receiving calls from that person.
• Do Not Disturb Mode: When enabled, Do Not Disturb (DND) mode silences calls and notifications, which may affect calls from specific contacts if they aren’t added to exceptions.
• Network Issues: Either your or the caller’s network connection might be causing problems.
• Caller ID and Spam Protection Settings: Android devices have spam filters that sometimes incorrectly classify calls as spam.
• Software Bugs: Bugs or glitches in the operating system or the calling app might cause certain calls not to go through.

How to Fix Android Not Receiving Calls from One Person

If you’re facing this issue, try the following solutions to troubleshoot and resolve the problem. Remember to test after each step to see if the issue has been fixed before moving on to the next one.

1. Check if the Number is Blocked

First, ensure that the person trying to reach you isn’t accidentally blocked on your Android device. Blocking happens easily, and once blocked, the person won’t be able to get through. Here’s how to check:

1. Open the Phone app on your Android.
2. Tap the three dots in the top right corner and select Settings.
3. Choose Blocked numbers.
4. If you see the contact’s number on this list, unblock it by tapping the X or Remove option.

This should fix the problem if a block was the cause. If not, proceed to the next steps.

2. Verify Do Not Disturb (DND) Settings

Do Not Disturb mode can silence all calls unless configured otherwise. Here’s how to check if DND mode might be preventing calls:

1. Go to Settings > Sound & vibration > Do Not Disturb.
2. Ensure DND mode is turned off or customize the settings to allow calls from specific contacts.
3. If DND mode is essential, add the contact to your Allowed Contacts list.

With this configuration, your phone should allow calls from the selected person even when DND mode is active.

3. Update the Calling App and Android Software

Software updates often contain bug fixes. Ensure your Android OS and calling app are up to date:

1. Go to Settings > Software Update to check for any pending Android OS updates.
2. Similarly, open the Google Play Store, search for your calling app, and see if updates are available.

Updating the software and apps can solve issues related to bugs or glitches, potentially resolving your call problems.

4. Check Network Connectivity

Network issues can also play a role in call delivery. Here’s how to troubleshoot network-related issues:

• Switch your phone to Airplane mode and then turn it back off. This will reset your connection.
• Restart your device to refresh its connection to the network.
• If possible, try calling the person from a different location to ensure it’s not a location-based issue.

If the network was the issue, resetting it can restore normal call reception.

5. Adjust Caller ID and Spam Protection Settings

Android devices come with spam filters and caller ID features that sometimes misclassify contacts. Here’s how to adjust these settings:

1. Go to the Phone app and tap the three dots in the top corner.
2. Select Settings and then go to Caller ID & Spam.
3. Disable Filter spam calls or add the contact to a whitelist if this feature is mistakenly filtering calls.

Disabling spam filters, if they are causing issues, should help with call reception.

6. Reset App Preferences

Resetting app preferences can restore call-related settings on your Android device to their defaults. Here’s how:

1. Go to Settings > Apps.
2. Tap on the three dots in the upper-right corner.
3. Select Reset app preferences.

This option can fix the problem if certain default app settings are interfering with incoming calls.

7. Check for Third-Party App Interference

Some third-party apps, like call managers or security apps, may interfere with incoming calls. To check if this is the case:

1. Restart your phone in Safe Mode (usually by holding the power button and then selecting Restart in Safe Mode).
2. Once in Safe Mode, test if calls from the specific person come through.
3. If calls work in Safe Mode, a third-party app is likely the cause. Uninstall recently added apps to identify the culprit.

Advanced Troubleshooting for Persistent Issues

If the above solutions don’t work, you may need to try more advanced troubleshooting options. These steps can sometimes address deeper or more technical issues within the Android system:

Clear Cache and Data of the Phone App

Clearing the cache and data for the phone app can resolve minor bugs. Here’s how:

1. Go to Settings > Apps > Phone.
2. Select Storage and then tap Clear Cache and Clear Data.

Clearing cache and data can refresh the app and may resolve call issues.

Consider a Factory Reset (Last Resort)

If none of the above steps work, you may want to perform a factory reset. This will erase all data on your device, so only consider this as a last resort and ensure you back up important data first:

1. Go to Settings > System > Reset > Factory Data Reset.

After resetting your device, reinstall essential apps and test if the call issue is resolved. For more detailed help on factory resetting, check our guide on resetting Android devices.

Conclusion: Ensuring Reliable Call Reception on Android

Not receiving calls from one person on your Android can be caused by various factors, from blocked numbers to network connectivity. By systematically following these troubleshooting steps, you should be able to resolve the issue. If the problem persists even after trying all these solutions, consider contacting Android Support for further assistance.

Hopefully, with these steps, you’ll be able to pinpoint the issue and enjoy uninterrupted communication on your Android device.

This article is in the category Guides & Tutorials and created by AndroidQuickGuide Team